Help & Frequently Asked Questions

Help Topics
Can't find what you're looking for? Visit the contact page to contact us directly with your question.
Payment Methods Order Tracking Changing Orders Replacing Invoices Shipping Rates Sales Tax Finding Products Personal Information	Shopping Cart Info Return Policy Contact Huggetts Obtain an Account Account Features Security Cancel my Account Order a Catalogue
Ordering Which Payment Methods Do You Accept? We accept VISA or MASTERCARD. page top Where is My Order? Any concerns over the whereabouts of your order should be addressed to our shipping department. We'll trace the order for you, should it be necessary. Contact Huggetts page top Can I Review & Change My Order? If you change your mind after you have sent an order in using our MIVA shopping cart system, e-mail us the changes and we'll intercept the original order. Contact Huggetts page top I Lost My Invoice, Can I Have Another? Have you misplaced a past invoice? Just contact us and we can fax you a copy. Contact Huggetts page top What Are Your Shipping Rates? We ship using Canada/USA ExpressPost. The rates are very reasonable and are determined entirely by the weight of your order. Most parcels take 3-6 business days within Canada, and 6-14 business days within Continental USA, depending on where you're located. page top Is There Sales Tax/Duty? Canadian customers will be charged GST/HST. There are no taxes applied when an order is shipped to the USA. Customers in the USA are responsible for any import duties that may be applied. Payment of any duty is the sole responsibility of the customer. page top Is There a Catalogue? There is a printed catalogue for both the Patons and Bernat lines available through the site. page top What Is Your Return Policy? You may return goods for any reason as long as they are returned within two weeks from the day you receive your order. Returns should be in original packaging and clearly marked Return to Sender - Unsatisfactory Goods. All returns must be sent via USA Postal Service NOT via UPS. There will be a 15% restocking fee in most cases and postage will not be refunded. Please call us first if you wish to return something. Contact Huggetts page top Using the Site How do I find an item I want to buy? Once logged in to Huggetts.com search through our catalogue by category or use the search feature to find exactly what you're looking for. page top How Do I Use the Shopping Cart? While you shop you can add items to your cart by clicking the "Add to Cart" buttons. To view the items in your cart click the "My Cart" button located at the top-right hand corner of the page. Once finished shopping use the "Check Out" button located at the top, right-hand corner of the page. Once in the "Check Out" screen, enter your payment information and we will email you with the total cost including shipping. page top How Can I Contact You? By Email, phone or fax, visit the contact page for more info. page top Accounts How Do I Get an Account? It's easy. After meeting our account holder requirements, send us the information stated on the accounts page. page top How Does My Account Work? Once you have a Huggetts.com account you're able to browse our catalogue and take advantage of all our services. page top I Don't Meet the Account Holder Requirements, Can I Still Have an Account? Sorry, we must have minimum requirements in place to ensure the integrity of the site for our wholesale customers. page top How Do I Cancel My Account? Simply e-mail us and we'll take you off our mailing/customer list. Contact Huggetts page top Security Does Huggetts Share the Personal Information It Receives? We value our customers and would never under any circumstances, provide their information to anybody. page top Are These Transactions Secure? All of our transactions are 100% secure. Huggetts is certified by GeoTrust. page top